Legal
Shipping and delivery
How kits and fabricated parts reach you, how long it takes, and what happens if something arrives damaged.
Where we ship
We ship within India from Prayagraj, Uttar Pradesh. For delivery outside India, ask before you order and we will tell you whether we can send it and what it costs.
Dispatch and delivery times
Every order starts with a written quote, and the quote states the dispatch date, the courier and the delivery charge for that order. Kits in stock are usually dispatched faster than fabricated or made-to-order parts, which ship once they have passed inspection.
Placeholder
Standard dispatch times, courier partners and delivery charges are still being confirmed. Until they are published here, the figures in your quote apply.
Kits with a rechargeable battery
Some kits run on a rechargeable lithium-ion battery pack. Those parcels travel by road, not air, so allow a little longer for them, and the pack is sent fitted inside the product with its connector unplugged — never as a loose cell. We do not send batteries or battery packs on their own.
Kits that run on AA cells are supplied with the battery holder and without cells, so you can buy them locally. The kit page says which kind of power each kit uses, and the quote says it again before you pay.
Every pack we ship comes from a supplier that provides its safety test summary, and every box with a pack in it carries a charging, storage and disposal card. If a pack arrives swollen, hot or damaged, do not charge it — write to airoot.infinity.orders@gmail.com the same day and we will replace it.
Tracking
When your order is dispatched we email you the courier name and tracking number at the address you gave with the order.
Damaged, missing or wrong items
Check the parcel when it arrives. If it is damaged, an item is missing or it is not what you ordered, write to airoot.infinity.orders@gmail.com within 48 hours with your order reference and photos of the parcel and contents. A kit that arrives faulty or damaged is ours to put right, at our cost; see refunds and cancellation.
Services delivered online
Design files, software, consultancy reports and video work are delivered electronically, by email or a shared download link, on the dates set in the quote. Nothing is shipped for these.